FAQs

Frequently Asked Questions (FAQ)

1. What services does Airflexo.com offer?

We offer a wide range of professional digital solutions tailored to meet the needs of businesses and individuals. Our main services include:

• Graphic Design: Branding, logo design, marketing materials, and more.

• Video Editing: Professional video editing, motion graphics, animation, and post-production.

• Software Development: Custom software solutions, application development, and system integration.

• Website Development: Full-stack web design and development, e-commerce solutions, and CMS platforms.

• Cybersecurity: Security audits, penetration testing, and security solutions.

• Digital Marketing: SEO, social media marketing, email marketing, PPC campaigns, and more.

• Additional Tech Services: IT consulting, cloud solutions, database management, and other tech-related services.

2. How do I get started with Airflexo.com?

Getting started with Airflexo.com is simple! Here’s how it works:

1. Contact Us: Reach out to us via our contact form, phone (+91 90999 49179), or email (jpfile2021@gmail.com).

2. Consultation: We will discuss your needs and goals to understand the scope of the project.

3. Proposal and Agreement: Based on our consultation, we’ll send you a proposal with a detailed scope of work, timeline, and pricing.

4. Project Kickoff: Once you approve the proposal, we’ll begin working on your project and keep you updated throughout the process.

3. How do I get a quote for my project?

To receive a quote, simply reach out to us with the details of your project (e.g., type of service, requirements, deadlines, etc.). We will assess the project scope and provide you with an accurate quote based on the complexity and estimated time required.

4. How long will it take to complete my project?

Project timelines vary depending on the scope and complexity of the work. During our consultation, we will provide an estimated timeline based on your requirements. We strive to meet all deadlines, but please note that unforeseen delays may occur due to external factors.

5. Do you offer custom packages for services?

Yes! We understand that each client has unique needs. If you need a custom package or a combination of services (e.g., a website with digital marketing), we can tailor our offerings to match your specific requirements.

6. What is your payment policy?

We offer flexible payment options for our services. Typically, we work with a 50% deposit upfront before starting a project and the remaining 50% upon completion. For ongoing projects, we may offer a payment plan based on milestones. All payments must be made as per the agreed terms.

Refund Policy: Refunds are considered on a case-by-case basis and only if services were incomplete or did not meet the agreed-upon specifications. Requests for refunds must be made within 14 days of service delivery.

7. Can you help with urgent or rush projects?

Yes! We understand that some projects have tight deadlines, and we offer rush services for an additional fee. Please contact us as soon as possible to discuss your urgent project, and we will do our best to accommodate your timeline.

8. Will I own the rights to the work created for me?

Yes! Upon completion of the project and full payment, you will own the intellectual property rights to the final deliverables (e.g., website, designs, videos, etc.). However, we may retain ownership of any proprietary tools, source code, or third-party materials used in the process unless otherwise agreed upon.

9. Do you offer support after the project is completed?

Yes! We offer ongoing support for all completed projects, especially for website maintenance, cybersecurity, and software solutions. You can contact us for any post-project assistance, updates, or troubleshooting. Our maintenance packages can be tailored to your needs for continuous support.

10. How do I contact Airflexo.com if I have questions or issues?

You can reach us by:

• Phone: +91 90999 49179

• Email: jpfile2021@gmail.com

We are happy to assist you with any questions or concerns!

11. What happens if I am not satisfied with the final deliverables?

We aim for 100% client satisfaction, and we will work closely with you throughout the project to ensure that the deliverables meet your expectations. If you are not satisfied with the final work, we offer a revisions process to address any concerns. Revisions should be requested within 14 days of receiving the final deliverable.

12. How do you ensure my data is secure?

We take data security very seriously and implement industry-standard security measures, including SSL encryption and secure data storage. Our team is trained in data protection protocols to ensure that your personal and business information is safeguarded.

13. Do you work with international clients?

Yes! We work with clients from all over the world. Whether you're based in India or overseas, we can collaborate via email, video calls, and online project management tools to ensure smooth communication and project delivery.

14. Can I cancel my project?

If you wish to cancel a project, please contact us as soon as possible. Cancellations may be subject to cancellation fees depending on the stage of the project. If work has already begun, you will be invoiced for the time spent on your project up until cancellation.

15. Do you offer free consultations?

Yes, we offer free initial consultations to understand your needs and goals. This allows us to provide you with tailored advice, as well as a project proposal or plan based on your specific requirements.

16. Do you provide website hosting services?

Currently, Airflexo.com does not offer web hosting services directly. However, we can recommend reliable hosting providers and assist with the setup and management of your hosting environment if needed.